[NYAPRS Enews] CQL: Key Factors And Success Indicators In Person-Centered Supports

[Harvey Rosenthal]

NYAPRS Note: The following comes from a recently released Guide to
Person-Centered Excellence from the Council on Quality and Leadership,
which "launched the What Really Matters Initiative in 2009 to take a new
look at the challenges and solutions in realizing person-centered
services and supports across a range of human services. CQL redefined
quality in terms of person-centered supports and services. This revised
definition resulted in the identification and development of a key set
of 34 success indicators (see below) that characterize excellence in
person-centered supports and promote personal quality of life outcomes."
CQL views these success indicators not as standards or compliance
measures but as aids "to promote personal quality of life and for
organizations to use them as part of their own internal quality
improvement program." For more info on CDL, go to http://www.c-q-l.org/.


 

 

Key Factors And Success Indicators In Person-Centered Supports

 

 

FACTOR 1 Person-centered Assessment and Discovery

Indicators: 1a People feel welcomed and heard

1b People have authority to plan and pursue their own vision

1c Assessment of needs is fair and accurate

1d Assessment and discovery identify personally defined quality of life

 

FACTOR 2 Person-centered Planning

Indicators: 2a Planning is person-centered

2b The plan identifies and integrates natural supports and paid services

2c Informal community resources are used

2d Planning is responsive to changing priorities, opportunities and
needs

2e Planning and funding are connected to outcomes and supports, not
programs

 

FACTOR 3 Supports and Services

Indicators: 3a People have authority to direct supports and services

3b Supports are flexible

3c Support options are accessible

3d People manage supports and providers

3e Supports are available in an emergency or a crisis

3f People can identify personal champions

 

FACTOR 4 Community Connection

Indicators: 4a Community membership facilitates personal opportunities,
resources and relationships

4b Peer support/mentoring is available

4c People receive information and training

 

FACTOR 5 Workforce

Indicators: 5a The workforce is stable and qualified

5b Practices are culturally competent

5c Personnel have the flexibility and autonomy to support people

5d Support for cultural/organizational change is provided

5e Advocacy efforts promote fair and affordable provider rates and
responsive payment systems

 

FACTOR 6 Governance

Indicators: 6a Organization mission, vision and values address
person-centered supports

6b Organizational practices are both person-centered and system-linked

6c People and families play meaningful leadership roles

 

FACTOR 7 Quality and Accountability

Indicators: 7a Quality management systems are integrated

7b Quality of supports is measured

7c Participants, families and advocates evaluate supports and providers

7d The public is kept informed

7e Personal information remains confidential

 

FACTOR 8 Emerging Practices in Individual Budgets

Indicators: 8a People control their budget allocations

8b Individual budgets are both fair and ample

8c Budget, money and services/supports are portable

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