[NYAPRS Enews] May 5-7 NYS Case Management Coalition Conference in Albany

Wed Apr 9 08:36:07 EDT 2008

Our colleagues at the NYS Case Management Coalition are hosting their Annual Conference, May 5-7, 2008 at the Best Western Sovereign Hotel, in Albany,  New York. See info below and Email: nycasemanagement at nycap.rr.com for a Brochure and Registration Form.

Join your colleagues at the New York State Coalition for Case Management's Annual 
Training Conference, May 5-7, 2008 at the Best Western Sovereign Hotel in Albany, 
New York. Email: nycasemanagement at nycap.rr.com for a complete Program Agenda and Registration Form.

Over 300 case managers, care coordinators, social workers, psychologists, rehabilitation counselors in housing programs, and other professionals from across New York State are invited to learn and share promising practices, learning tools, supervisory skills and innovative models that meet the needs of case managers in community behavioral health agencies. Come learn, share your knowledge and network with over 300 colleagues in case management services. This conference is an 
invaluable networking opportunity in the field. And, your conference registration fee offers you a trial membership in the Coalition (see details on back). 

REGISTER TODAY!

PROGRAM AGENDA * Monday, May 5th 
10:00am - 1:00pm REGISTRATION 

1:00pm - 2:30pm CONCURRENT WORKSHOPS 

1) DEFINING SUPERVISION IN A PROFESSIONALLY PACKAGED WAY -- PART I

  FRANK DELANO, LMSW, Director of JBFCS Institute for Child Care Professionalization and Training 

Supervision is a professional relationship that provides support, education, monitoring of quality, and creates a safe forum to reflect on professional practice. It should encourage constructive confrontation and critical thinking that informs and improves the practice of all parties. Respecting the inherent hierarchy in the relationship, it should accept the ethical responsibility to use power in a thoughtful manner.The dynamics in the supervisory relationship can create a parallel process in all other relationships including that of client/worker. Ultimately, supervision should be the vehicle to create dynamic growth, establish high professional standards and enhance quality and culturally competent services. 

2) MEDICAID BILLING

  GEORGE MAYER, Resources and Reimbursement Program Development Specialist III, Financial Planning Unit, NYSOMH 

 Representatives from OMH will facilitate discussion and present on the broad issues of Medicaid billing spanning the use of the Blended CM billing software, CMCM registration issues and the billing submission process. 

3) SERVICE PLANNING: HOW TO STAY MUTUALLY FOCUSED ON THE GOALS

  LISA CONNOLLY, LMHC, Program Manager, MHA in Dutchess County  

ANDREW O'GRADY, LCSW, MSW, Director of Case Management, MHA in Dutchess County 

Case Managers are most effective with their clients if they are fostering independence, making progress on goals identified by the client and keeping the client interested in what they,the clients,are striving to attain.At the same time,Case Managers need to meet all regulatory requirements.The most effective way for a Case Manager to balance the requirements with quality care revolves around the Service Plan. By using the Service Plan our agency developed, this session will identify how staff was trained to work with a client on their goals and how to bring those goals to each visit. Participants will learn how, if using these strategies, a Case Manager will not be late with the Service Plan, will not be late on their notes and more importantly, their notes will be detailed and will undoubtedly relate to the plan as the regulations require. Participants will understand how the Case Manager can balance meeting all their administrative requirements while expressing empathy and support to the clients. 

4) THE REWARDS & CHALLENGES OF WORKING WITH THE AGING OUT YOUTH: ARE THEY ADOLESCENTS OR ARE THEY ADULTS? 
KELLY DARROW, LCSW,Assistant Executive Director, Mental Health Association of Westchester 

 As we all know, the Aging Out Population has its own set of special needs. Are they using children's services and will they need adult services? Children's programs may not know how to help youth & their families' access adult programs. And, adult programs are challenged to match the needs of the Aging Out population with their current 
population. 

How do you help smooth the transition from adolescence to adulthood in the mental health system? What we have learned in the last ten years is that WE may need to do things differently including the way we address the culture and language of youth; normal life transitions; the importance of peer support; continuing educational and vocational needs; employment needs and challenges; housing needs and challenges; and traditional vs. non-traditional treatment alternatives. 

5) THE IMPACT OF RACE, CULTURE AND STRUCTURAL RACISM ON CLIENTS AND STAFF - PART I

 JOAN ADAMS, LCSW, Director,Anti-Racism and Multicultural Service, JBFCS  

This two-part workshop will provide participants with an understanding of the constructs of race and systemic or structural racism in the United States, and the impact of racism and other forms of social oppression on us and our clients. It will offer participants a non-blaming and non-shaming environment in which to explore their own social identities, especially race, culture and class and the intersection with gender, sexual orientation, age and religion/ spirituality, the meaning and context of those identities and the impact of work with clients and other staff. The workshop leader will guide a discussion of work situations shared by the participants. Participants are asked to bring examples of their work with clients and other staff from a different or similar racial/cultural background. 

2:45pm - 3:45pm KEYNOTE ADDRESS 

COMMISSIONER MICHAEL HOGAN, New York State Office of Mental Health 

Dr. Hogan chaired the President's New Freedom Commission on Mental Health in 2002-2003. He served on the National Advisory Mental Health Council, and as President of the National Association of State Mental Health Program Directors. Dr. Hogan has served as Director of the Ohio Department of Mental Health, having previously directed the Connecticut Department of Mental Health. 

. 

4:00pm - 5:30 pm CONCURRENT WORKSHOPS 

1) DEFINING SUPERVISION IN A PROFESSIONALLY PACKAGED WAY -- PART II

 FRANK DELANO, LMSW, Director of JBFCS Institute for Child Care Professionalization and Training 

This session is a continuation of Part I, 1:00pm- 2:30pm (see previous description) 

2) ENJOY WHAT YOU DO AND YOU'LL NEVER HAVE TO WORK ANOTHER DAY 

 MARY LEE WALAWENDER, Director of Mental Health Residential Services,Transitional Living Services of Onondaga County, Inc. 

Do you need to learn to enjoy each and every day? Are hurricane winds blowing around you? Is the sand sinking beneath your feet? Come to this workshop prepared to learn to fly like the Monarch, soaring to new heights and enjoying the journey. Gift, gifts and more gifts will be given to each participant. 

3) IDENTIFICATION AND REPORTING OF CHILD ABUSE AND NEGLECT - A REFRESHER COURSE

  KELLY DARROW, LCSW,Assistant Executive Director, Mental Health Association of Westchester 

 This course will NOT result in the certificate required for licensure requirement in New York State. Certain professionals are required by law to report suspected child abuse or maltreatment to the NYS State Central Register (SCR) also known as the Child Abuse Hotline. The law also assigns civil and criminal liability to those  

professionals who do not comply with their mandated reporter abilities. This presentation will provide an overview of risk factors and warning signs of family violence, shaken baby syndrome, neglect, emotional, physical abuse and sexual abuse. Also, a review of the changes in the NYS laws which became effective in October 2007 will be presented. 

4) MEDICAID BILLING BASICS 

  MICHELLE LEONARD, Information Technology Specialist IV, NYS Department of Health 

 Case Management billing will be discussed.This workshop will explain the important points of the Commissioner's Directive to LDSS; discuss the use of Enrollment/Disenrollment/Change forms and where they should be sent; detail the CMCM process from enrollment through payment;and review each of the MMIS denial edits for case management, describing what should be done when one is received on a remittance statement. 

5) THE IMPACT OF RACE, CULTURE AND STRUCTURAL RACISM ON CLIENTS AND STAFF, PART II 

  JOAN ADAMS, LCSW, Director,Anti-Racism and Multicultural Service, JBFCS 

 This is a continuation of Part I, 1:00pm - 2:30pm (see prior description). 

5:30 - 8:30 pm POOLSIDE SOCIAL & NETWORKING 
12thAnnual NewYork State Case Management Coalition Conference 3 

PROGRAM AGENDA * Tuesday, May 6th 
8:00 am to 4:00 pm REGISTRATION 
9:00am - 10:30 am CONCURRENT WORKSHOPS

1) SUPPORTING RECOVERY THROUGH MENTAL HEALTH CARE COORDINATION, PART I

 MITCHELL DORFMAN, Director, New York City Case Management Services, NYC Field Office, NYS Office of Mental Health 

This session will review forms and documents utilized in NYC (NYC case management plans for adult home-based & 
community-based case management programs for adults and children & youth, etc.) and discuss how case managers are trained & supported to "partner" with their clients in the development and implementation of case management plans - in practice, care coordination proves to be more efficient when supporting the Recovery Agenda. This session will demonstrate how consumers feel more involved with their care coordination and subsequently feel more empowered to be independent in the community and more in control of their overall heath care. 

The goal of the workshop is to demonstrate easy, concrete strategies case managers can implement, with the support of their program's infra-structure (program supervisors & administrators) that infuse principals of hope and recovery into their case management planning and day-to-day practice. 

2) COMMUNITY COLLABORATION & PROGRAMMING FOR YOUTH 

  PAMELA LARNARD, MSW, Deputy Director,Yates County Community Services

  JENNIE KNOX, MS, Ed, SHAPE Supervisor,Yates County Community Services 

 Kids Adventure Time (KAT) is a summer program option for at-risk youth ages 5-14 in Yates County. KAT runs 3 days a week for 5 weeks from 9:00am - 2:00pm; as well as providing transportation and meals for the youth whoattend the program.The program uses volunteers from local agencies/programs in addition to hired staff and TANFsummer Youth staff (through WorkForce Development) making the staff-participant ratio 7:11. This program works because it demonstrates what a true collaborative can accomplish when the vision is shared by the people who can make changes in the community.The speakers will explain the history of the collaborative,as well as demonstrating how this approach makes a successful model of service delivery possible to underserved populations; show evidence-based/best practice approaches within the structure of the program, as well as supplying some of the local data that supports this approach as being effective with the selected population we are serving; and offer an opportunity for questions and answers. 

3) THE BENEFITS OF FORENSIC CASE MANAGEMENT SERVICES 

 DENNIS GREEN, Peer Mentor, Onondaga Case Management Services 

This session will describe the Forensic Case Management program at Onondaga Case Management Services in Syracuse,New York.The presenter will disclose the circumstance he experienced in his life that made him eligible for the agency's forensic program,and the criteria for admission:having a diagnosed mental illness and having been released from jail and/or prison. He will also discuss the case management assistance the program offers, such as supporting and facilitating the consumer's transition from incarceration to community living; accompanying the consumer to subsequent court appearances;obtaining the proper documentation for Social Services enrollment;accessing housing; the use of service dollars for basic needs such as household items, monetary assistance for retrieving documentation from Erie County in western New York,bus passes for transportation to attend outpatient programs,etc.The support and services he received as a consumer of this program so assisted him in his recovery that he is now working part-time as a peer mentor for Onondaga Case Management Services. His area of work focuses on persons with the dual disorders of mental illness and substance abuse. 

4) ASK QUESTIONS...GET ANSWERS...INTEGRATED COLLABORATIVE CASE MANAGEMENT: A "BEST PRACTICE" DEMONSTRATION PROTOCOL & TRAINING PROGRAM, PART I 
JACK CARNEY, D.S.W., Senior Director, FEGS Citywide and Brooklyn BCM Program 
WINSOME DALEY, I.C.M, FEGS Citywide BCM Program 
TANYA MONTGOMERY, ICM Consumer, FEGS Citywide BCM Program 

Mental health professionals, case managers among them, are coming to recognize the vulnerability of their clients to physical illness and their need to access effective medical treatment.Recent studies have underscored this vulnerability, documenting the foreshortened life expectancy of all persons with serious mental illness. The Integrated Collaborative Case Management (ICCM) model, whose efficacy we are currently testing, represents our programmatic response to the foregoing. It is rooted in psychosocial rehabilitation and wellness principles and relies for its successful outcomes, as per long case management practice, on true collaboration between case manager and consumer.This session will briefly review the studies documenting the declining life expectancy of our clients; detail the several causes of this decline,all of which are remediable;identify Metabolic Syndrome as the strategic point for case managers and treating professionals to focus their efforts; and present a multi-phase endeavor to develop training and case management protocols that will serve to prolong our clients' lives and enhance their well being. 

5) IDENTIFYING AND CONFRONTING ORGANIZATIONAL RACISM: A WORKSHOP FOR ADMINISTRATORS AND OTHER AGENCY LEADERS 
JOAN ADAMS, LCSW, Director,Anti-Racism and Multicultural Service, JBFCS 

This workshop will provide a definition for organizational or structural racism in human services agencies and provide a framework for examining agency structures, policies, procedures and staffing with an anti-racism lens.The leader will offer examples from the Jewish Board of Family and Children's Services' ongoing process of addressing structural racism in our agency. This will include our anti-racism training of management and direct service staff; racial affinity caucuses; ongoing efforts to recruit, retain and promote staff of color; and some of the lessons we have learned along the way. The workshop leader(s) will provide a non-blaming,non-shaming environment for participants to begin exploring their own agency with an anti-racism lens. 

10:45 am - 12:15 pm CONCURRENT WORKSHOPS 
1) SUPPORTING RECOVERY THROUGH MENTAL HEALTH CARE COORDINATION, PART II 

 MITCHELL DORFMAN, Director, New York City Case Management Services, NYC Field Office, NYS Office of Mental Health 

This session is a continuation of Part 1, 9:00am - 10:30am (see prior description) 

2) ADMINISTRATIVE TURNOVER - LEADING AN ESTABLISHED PROGRAM 

 MELISSA FIRMES, LMSW, Program Director, FEGS 

Staff turnover in case management is something we deal with on a regular basis - but what about a total administrative 
turnover? It's less like getting turned over and more like being turned upside down! How do you get veteran staff to 
accept the new leadership before they jump ship? How will the former superstars who are confident in their work stand up to a new regime that wants to do things differently? Will the good hearted case managers that were never taught the job properly and never supported by their previous leaders be able to trust in new management? How does such a turnover affect the consumers, productivity and quality of work? How do you as a new administration build relationships with the very necessary community contacts? Join us in a discussion on how to lead when you are the new supervisor and director stepping into an established team of case managers. It's like rebuilding a house while it's completely furnished and people are living in it.You don't want anyone to get hurt and you can't get anything on the couch! 

3) ASK QUESTIONS...GET ANSWERS...INTEGRATED COLLABORATIVE CASE MANAGEMENT: A 
"BEST PRACTICE" DEMONSTRATION PROTOCOL & TRAINING PROGRAM, PART II 
JACK CARNEY, D.S.W., Senior Director, FEGS Citywide and Brooklyn BCM Program 
WINSOME DALEY, I.C.M, FEGS Citywide BCM Program 
TANYA MONTGOMERY, ICM Consumer, FEGS Citywide BCM Program 

This is a continuation of Part I, 9:00am - 10:30am (see prior description) 

4) CULTURAL COMPETENCE: WELCOMING LESBIAN, GAY, BISEXUAL AND TRANSGENDER 
MENTAL HEALTH CONSUMERS INTO RECOVERY 
CHRISTIAN HUYGEN, Ph.D., Licensed Clinical Psychologist, Executive Director, Rainbow Heights Club 
PARKER, MSW, Outreach Coordinator, Rainbow Heights Club 
The Rainbow Heights Club is the first and only government-funded, support and advocacy program in the nation providing direct services for Lesbian, Gay, Bisexual and Transgender mental health consumers. We have developed the "Promoting Respect for Individual Differences Through Education (PRIDE) Trainings" Program which is funded to provide non LGBT providers of mental health services in the City of New York with cultural competence and sensitivity trainings to assist in more effectively serving their LGBT consumers. This workshop will acknowledge that sexuality, gender identity and relationships are controversial issues and that participants may have a wide range of opinions about these issues. Participants will be able to identify the unique needs of LGBT people in mental health care; understand the obstacles and challenges they face in finding affirming care; identify simple and more comprehensive things providers can do to provide a safe and welcoming environment for all consumers; and understand how affirming care produces improved treatment outcomes. 

12:30 - 2:30 pm LUNCHEON SPEAKER 
THE MAGIC OF CHANGE: MOVING FROM FEAR TO WONDER JIM SNACK, Certified Speaking Professional and Magician 
How do you deal with change? Do you find it frustrating and stressful or exciting and challenging? In this motivational program, Jim Snack puts a new twist on transition. Using humor, entertainment, magic and teambuilding exercises, he brings participants on stage to vividly demonstrate how to make change a positive force in your life. 
In this exciting program, participants learn: How to reinforce their mission and create a shared vision At the conclusion of this program participants will be aware of the affects of change on them personally and on their organization. They will understand the essential factors in building resilience and developing personal strategies for adapting to change. 

2:45 - 4:15 pm CONCURRENT WORKSHOPS 
1) CREATING A CULTURE OF SAFETY IN COMMUNITY MENTAL HEALTH, PART I 
DOREEN GALLAGHER WALL, MS, RN, BC, Psychiatric Nurse,Visiting Nurse Service of New York 
Safety is always a pertinent topic for community mental health workers regardless of the specific team mission.This presentation looks at promoting a trusting environment in the workplace, risk management, and networking as core elements of safe practice.The relationship between the manager and caseworker, the caseworker and teammates, as well as the client and the team is explored from a safety perspective.The presenter offers a framework for building and nurturing a culture of safety to inform mental health clinicians and workers on all levels.The essential message of this presentation is that everyone in an agency, regardless of title or license, is responsible for nurturing a safe, caring, trusting environment. Safety begins with first understanding how to build an open environment where rich and frequent communication is the routine, not the exception to best practice. 

2) INTRODUCTION TO THE WELLNESS RECOVERY ACTION PLAN (WRAP) 

 MARK LUNT,Trainer, Mental Health Empowerment Project 

WRAP has been developed by a group of people who experience mental health difficulties. These people learned that they can identify what makes them well and then use their own wellness tools to relieve difficult feelings and maintain wellness. The result has been recovery and long-term stability. Each WRAP program is designed by the individual in practical, day-to-day terms and holds the key to getting and staying well. It does not necessarily replace traditional treatments and can be used as a complement to any other treatment options a person has chosen. In developing WRAP,one identifies the wellness tools that will be most beneficial and will learn how to use these tools when needed,every day or when particular feelings or experiences appear.WRAP helps relieve uncomfortable and distressing feelings, identifies the best course of action, includes Crisis Planning and a Post Crisis Plan and has broad 

applicability. 

3) LOOKING BEYOND BEHAVIOR: SEEING ONE HUMAN BEING 

ANDREW O'GRADY, LCSW-R, MSW, Director, MHA in Dutchess County

LISA CONNOLLY, LMHC, Program Manager, MHA in Dutchess County 

Some of our clients press every button we have.They can make us feel like we are a bank or a cab driver.They can at times express little or no appreciation when you, as the Case Manager, have spent countless hours working for them. It is hard sometimes not to take this personally. By using vignettes, we will utilize audience participation to present clients who have presented challenges to Case Managers.We will identify behaviors and actions that can potentially burn out the worker and then we will help the audience to look past those behaviors.We will teach how important it is to empathize with the individual, understand the struggles that they may have.These struggles include but are not limited to: symptoms of the illness, side effects of medications, poverty, lack of family, etc. Understanding clients and walking in their shoes will help the Case Managers to empathize, work more effectively and let some of the frustrations go. 

4) STATEWIDE INITIATIVES & BEST PRACTICES FOR TRANSITIONAL YOUTH 
ALYSIA PASCARIS, Director,The Center on Rehabilitation and Recovery,The Coalition of Voluntary Behavioral Health Agencies 
ANDREA SMYTH, Executive Director,The New York State Coalition for Children's Mental Health Services 

This session will discuss systemic challenges facing youth, 18-25, with Serious Emotional Disturbance (SED) and will provide key recommendations for improving service delivery systems and relevant policies. Over the past year,the Center's Youth Initiative Work Group has served as a multidisciplinary forum for New York City providers, 
government and other stakeholders,and recipients of services. In addition,the Children's Coalition has been awarded a statewide grant to determine best practice models to meet the needs and issues facing young people with SED in their transition to adulthood. Participants will understand selected areas of concern, identify best practice models and learn about public policy strategies to best assist this population. 

5) LGBTQ SENSITIVITY: WORKING WITH LGBTQ YOUTH, PART I 

THERESA NOLAN, Division Director, NYC Programs, Green Chimneys Children's Services 

This workshop will prepare the novice worker in the beginning stages of cultural awareness of LGBTQ issues andwill assist the worker with some knowledge in this area to address specific case examples. Terminology will bereviewed and concepts related to sexual orientation and gender identity will be discussed.The importance of cultural competence in this area is being more recognized by social service organizations; this workshop will help workers to increase their awareness for the benefit of both clients and co-workers.Attendees may bring questions from cases they have worked on and/or resources to share with others. 

4:30 - 5:30 pm WORKSHOPS & FILM 
1) CREATING A CULTURE OF SAFETY IN COMMUNITY MENTAL HEALTH, PART II 

  DOREEN GALLAGHER WALL, MS, RN, BC, Psychiatric Nurse,Visiting Nurse Service of New York 

 This session is a continuation of Part I, 2:45pm - 4:15pm (see prior description) 

2) LGBTQ SENSITIVITY: WORKING WITH LGBTQ YOUTH, PART II

THERESA NOLAN, Division Director, NYC Programs, Green Chimneys Children's Services 

This session is a continuation of Part I, 2:45pm - 4:15pm (see prior description) 

3) DOCUMENTARY FILM: PATRICIA BALTIMORE

 FACILITATOR:ANDREA KOCSIS, LCSW, Executive Director, Human Development Services of Westchester 

Patricia Balitmore spent years as a homeless person on the streets of Philadelphia but later emerged from the situation 
with a home and became an advocate for other homeless people.This one hour documentary follows Baltimore, now a certified peer specialist, as she moves into her own home and then decides to help three homeless men find places of their own.They begin with great optimism, only to be confronted by bureaucratice barriers and personal struggles to overcome the cycle of drugs and disability. 

The video's producer, Eran Preis is an associate professor in the Department of Film and Media Arts at Temple University's School of Communications and Theater. He co-wrote "Beyond the Walls", which was nominated for an Academy Award for Best Foreign Film in 1984. 

7:00pm - 11:00 pm DINNER DANCE 

PROGRAM AGENDA * Wednesday, May 7th 
9:00am - 10:00am FORUM - "CHARTING THE FUTURE" 

Attend this open Question and Answer Forum with representatives from the NYS Office of Mental Health and the NYS Case Management Coalition. If you have topics or areas of discussion you would like possibly addressed, please email them to: nycasemanagement at nycap.rr.com <mailto:nycasemanagement at nycap.rr.com>  

10:15 - 11:45 am CONCURRENT WORKSHOPS 
1) SURVIVAL IS THE KEY: THE ENDS JUSTIFY THE MEANS 

 DEBORAH MAX, Deputy Director, CHOICE of New Rochelle, Inc. 

Even with the dawning recognition of trauma as a root cause of psychiatric symptoms, certain survival mechanisms continue to be misinterpreted as maladaptive behaviors that need to be normalized. The goal of this workshop is to raise awareness of the usefulness of behaviors commonly known as "destructive" in the recovery process. These include dissociation, self-mutilation, sexual promiscuity, and substance abuse. As a survivor of trauma, the presenter will promote the participation of audience members through self-disclosure of her experiences in the mental health system and discuss the tools she utilized in her efforts to cope with both her illness and treatment. The presenter will carefully review the core principles of harm reduction as applied in the world of substance abuse and introduce a comparable model applicable to individuals with mental illness. Participants will receive both statistical information related to the harm reduction model as well as anecdotal accounts of instances where this model was utilized. Systemic obstacles to the implementation of the harm reduction model will be addressed, as will ethical concerns and 
issues relating to legal liability. Handouts will include a proposed harm reduction model for mental health services. 

2) THE CREATION OF HIGH RISK FAMILIES: HOW TRYING TO HELP HURTS AND WHAT TO DO INSTEAD 
JOHN E. JANNES, Ph.D., Clinical Psychology, St. John's University 

This presentation conceptualizes risk as it pertains to families as an interactional phenomenon. The role of child welfare policy,the referral source,the provider and the treatment setting in elevating risk in families is discussed.Ways to reduce risk by redesigning treatment settings is discussed. Factors contributing to positive outcomes in treatment are elucidated and then translated to specific interventions providers can employ when working with "high risk" families. Interventions providers use that elevate risk are discussed and specific alternatives to address ways in which families present are provided. Clinical vignettes are discussed and ways to change practice and sustain these changes on an institutional level are discussed. 

3) CASE MANAGEMENT 101: DIARY OF A NEWBIE CASE MANAGER

ALISON CARROLL, LCSW-R,ACSW, Director of Rehab Services, Putnam Family and Community Services 

This workshop will use humor to examine common mistakes and pitfalls of new (and seasoned) case managers, and will provide some case management skills and tips. Basic core competencies necessary to the position will be explored. Case managers will leave this workshop with some useful skills and feeling validated. 

12:00noon ADJOURNMENT 

REGISTRATION FORM * May 5-7, 2008 
Annual New York State Case Management Coalition Conference 

Email: nycasemanagement at nycap.rr.com for a registration form

MEMBERSHIP INFORMATION: 

Register for the conference, and you will receive a complimentary membership in the NYS Case Management Coalition valid thru December 31, 2008. Complimentary membership includes receiving electronic updates and information regarding case management services in New York State. Please remember to include your email on the registration form to receive these services. 

ONE REGISTRANT PER FORM. Please print clearly or type the information below: 

Name: _____________________________________________________________________________________

Title: ______________________________________________________________________________________

Organization: ________________________________________________________________________________

Address: ____________________________________________________________________________________

City/State/Zip: _______________________________________________________________________________

Phone: _________________________________________ Fax: ________________________________________ 

Email:______________________________________________________________________________________

Please check appropriate box:
. Yes, please add me to the member email list. . Thank you, I am already on the member email list.

REGISTRATION FEE: Please check appropriate rate:
____ 3 Days $159.00 (Before 4/21) ____ 1 Day $99.00 (Before 4/21)
____ 3 Days $200.00 (AFTER 4/21) ____ 1 Day $125.00 (AFTER 4/21)

Total Amount Due: ___________

Make checks or money orders (Purchase Orders are accepted) payable to: 

New York State Case Management Coalition 

HOTEL RESERVATIONS 

Best Western Sovereign Inn * 518.489.2981 

To make your hotel reservations at the Best Western Sovereign Hotel,please complete the attached Hotel Accommodations 

Form and mail it to the hotel. In order to receive a discounted conference rate, please mail the attached form by April 10, 2008. Please note: Reservations are on a first-come, first-served basis and the hotel has a limited number of rooms available for the conference - it is recommended that participants register early at the hotel. 

MAIL OR FAX REGISTRATION FORM 

Mail: The New York State Case Management Coalition c/o NMR 
Jackie Negri,Association Coordinator 
194 Washington Avenue, Suite 415 * Albany, NY 12210 

Fax: 518-689-4824 
Email Questions to: nycasemanagement at nycap.rr.com <mailto:nycasemanagement at nycap.rr.com>  

PLEASE COMPLETE THE CONCURRENT WORKSHOP SELECTION ON PAGE 10 AND MAIL OR FAX 
WITH YOUR REGISTRATION FORM! 

12th Annual NewYork State Case Management Coalition Conference 9 

CONCURRENT WORKSHOP SELECTION * REGISTRATION FORM * May 5-7, 2008 
PLEASE SELECT WHICH WORKSHOP YOU WILL ATTEND FOR EACH TIME SLOT: 

Monday, May 5th * CONCURRENT WORKSHOPS 
1:00pm - 2:30pm 

_____ 1) DEFINING SUPERVISION IN A PROFESSIONALLY PACKAGED WAY -- PART I 
_____ 2) MEDICAID BILLING 
_____ 3) SERVICE PLANNING: HOW TO STAY MUTUALLY FOCUSED ON THE GOALS 
_____ 4) THE REWARDS & CHALLENGES OF WORKING WITH THE AGING OUT YOUTH:ARE THEY ADOLESCENTS OR ARE 

THEY ADULTS? 

_____ 5) THE IMPACT OF RACE, CULTURE AND STRUCTURAL RACISM ON CLIENTS AND STAFF - PART I 

Monday, May 5th * CONCURRENT WORKSHOPS 
4:00pm - 5:30 pm 

_____ 1) DEFINING SUPERVISION IN A PROFESSIONALLY PACKAGED WAY -- PART II 
_____ 2) ENJOY WHAT YOU DO AND YOU'LL NEVER HAVE TO WORK ANOTHER DAY 
_____ 3) IDENTIFICATION AND REPORTING OF CHILD ABUSE AND NEGLECT - A REFRESHER COURSE 
_____ 4) MEDICAID BILLING BASICS 
_____ 5) THE IMPACT OF RACE, CULTURE AND STRUCTURAL RACISM ON CLIENTS AND STAFF, PART II 

Tuesday, May 6th * CONCURRENT WORKSHOPS 
9:00am - 10:30 am 

_____ 1) SUPPORTING RECOVERY THROUGH MENTAL HEALTH CARE COORDINATION, PART I 
_____ 2) COMMUNITY COLLABORATION & PROGRAMMING FOR YOUTH 
_____ 3) THE BENEFITS OF FORENSIC CASE MANAGEMENT SERVICES 
_____ 4) ASK QUESTIONS...GET ANSWERS...INTEGRATED COLLABORATIVE CASE MANAGEMENT: A "BEST PRACTICE" 

DEMONSTRATION PROTOCOL & TRAINING PROGRAM, PART I 
_____ 5) IDENTIFYING AND CONFRONTING ORGANIZATIONAL RACISM: A WORKSHOP FOR ADMINISTRATORS AND 

OTHER AGENCY LEADERS 

Tuesday, May 6th * CONCURRENT WORKSHOPS 

10:45 am - 12:15 pm 
_____ 1) SUPPORTING RECOVERY THROUGH MENTAL HEALTH CARE COORDINATION, PART II 
_____ 2) ADMINISTRATIVE TURNOVER - LEADING AN ESTABLISHED PROGRAM 
_____ 3) STATEWIDE INITIATIVES & BEST PRACTICES FOR TRANSITIONAL YOUTH 
_____ 4) CULTURAL COMPETENCE: WELCOMING LESBIAN, GAY, BISEXUAL AND TRANSGENDER MENTAL HEALTH 

CONSUMERS INTO RECOVERY 

Tuesday, May 6th * CONCURRENT WORKSHOPS 

2:45 - 4:15 pm 
_____ 1) CREATING A CULTURE OF SAFETY IN COMMUNITY MENTAL HEALTH, PART I 
_____ 2) INTRODUCTION TO THE WELLNESS RECOVERY ACTION PLAN (WRAP) 
_____ 3) LOOKING BEYOND BEHAVIOR: SEEING ONE HUMAN BEING 
_____ 4) ASK QUESTIONS...GET ANSWERS...INTEGRATED COLLABORATIVE CASE MANAGEMENT: A "BEST PRACTICE" 

DEMONSTRATION PROTOCOL & TRAINING PROGRAM, PART II 
_____ 5) LGBTQ SENSITIVITY: WORKING WITH LGBTQ YOUTH, PART I 

Tuesday, May 6th * FILM & WORKSHOPS 

4:30 - 5:30 pm 
_____ 1) CREATING A CULTURE OF SAFETY IN COMMUNITY MENTAL HEALTH, PART I 
_____ 2) LGBTQ SENSITIVITY: WORKING WITH LGBTQ YOUTH, PART II 
_____ 3) FILM: PATRICIA BALTIMORE 

Wednesday, May 7th * CONCURRENT WORKSHOPS 

10:15 - 11:45 am 
_____ 1) SURVIVAL IS THE KEY: THE ENDS JUSTIFY THE MEANS 
_____ 2) THE CREATION OF HIGH RISK FAMILIES: HOW TRYING TO HELP HURTS AND WHAT TO DO INSTEAD 
_____ 3) CASE MANAGEMENT 101 

DON'T FORGET TO MAIL OR FAX THIS PAGE ALONG WITH YOUR REGISTRATION FORM. 
12thAnnual NewYork State Case Management Coalition Conference 10 

HOTEL RESERVATION FORM 

New York State Case Management Coalition 
Monday, May 5 - Wednesday, May 7, 2008 

RESERVATION INFORMATION (Please type or print legibly) Arrival Date____________ Departure Date_____________ 

Accommodations will be occupied by: 

Smoking ______ Non-Smoking ______ 
Name(s): Mr./Ms./Dr. ____________________________________________ 
# of Adults _____ 
Company _____________________________________________________ 
LIST ROOMMATES (Sending Separate Reservation Forms) 
Address _______________________________________________________ 
1.________________________________________________ 
City __________________________ State_______ Zip Code___________ 
2.________________________________________________ 

Email 

Telephone (_______) ________ - ______________ Ext________________ Fax (_______) ________ - ______________ 

CUT-OFF DATE: April 10, 2008 

DEPOSIT POLICY: 

All reservations must be guaranteed by advanced 
or fax this form to place your reservation. Also, 

In order to receive this special conference rate, please mail 

deposit of one night's lodging OR a major credit card. 
reservations must be reserved by April 10, 2008. After this 

Please include 14% tax, unless tax exempt. If tax 
date, all remaining rooms will be released and 

exempt, please bring your tax exempt form. 
accommodations will be accepted on an availability basis 

Credit Card Type________________________ 

only. 

Expiration Date _________ 

Check-in time: 3:00pm Check-out time: 12:00pm 

Account # _________________________________ 

GROUP ROOM RATES 

Total Amount ___________ 

___ Single Occupancy $81 

Name on 

___ Double Occupancy $81 

Card_____________________________________________ 
___ Triple Occupancy $84 

Signature_________________________________________ 

___ Quad Occupancy $89 

INFORMATION 

All rates include a Full Breakfast. 

Room rates are charged by the actual number of guests occupying a room. If you can find a substitution, you will be charged the applicable rate. The Best Western is 

not responsible for assigning roommates. Guaranteed reservations may be cancelled without penalty until 4:00pm on the date of arrival. Reservations that are not 

cancelled by 4:00pm on the date of arrival will be charged one night's stay. The Best Western will make every effort to honor specific room requests based on 

availability. 

RETURN THIS FORM WITH DEPOSIT TO: The Best Western Sovereign Hotel 1228 Western Avenue, Albany, New York 12203 

Phone: 518-489-2981Fax: 518-489-8967 

DIRECTIONS 

 Exit 24 NYS Thruway. Follow Western Avenue, Exit 
(1-S) to the end. Take a left onto Western Avenue (Rte. 
20 East). The hotel is ½ mile on your right. 

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